Privacy Notice

Responsible

Otto Bock Patient Care, LLC and its majority owned subsidiaries and affiliates including Wright & Filippis, LLC; Active Life, LLC; and Active Life Prosthetics and Orthotics Corp. These entities are collectively referred to as “Ottobock” in the following provisions.

Data Protection Officer

North America Data Privacy Coordinator: Amanda Finney

You may reach the North America Data Privacy Coordinator in the following manners:

• E-mailing NAPrivacy@ottobock.com

• Toll-free phone:

  • English speaking USA: 855-222-4549

  • Spanish speaking USA: 800-216-1288

  • French speaking Canada: 855-725-0002

• Sending a letter to the following address:

Ottobock
Attention: North America Data Privacy Coordinator
11809 Domain Drive Unit 400
Austin, TX 78758

You may reach the Global Data Privacy Office confidentially via the contact form.

Use of our website

Secure provision of the Ottobock Website

When you visit our website, the web server temporarily collects the following information and stores such information in server log files:

• Browser type and version,

• Operating system used,

• Type of device used,

• Referrer URL,

• Browser string

• Hostname of the accessing computer,

• Time of the server request, and

• IP address.

Purposes:

Ottobock's interest is the secure and functional operation of the website. The logged data is used for the purpose of data security, such as to defend against attempts of attack on our web servers. We reserve the right to carry out statistical evaluation of anonymous data records.

Legal basis:

We have a legitimate interest in ensuring data security and trouble-free operation.

Storage periods or criteria for determination:

The data will be deleted after 180 days.

Product Interest Forms

Ottobock provides users with the opportunity to contact its clinics regarding select prosthetic and orthotic devices. Online request forms allow you to send us information to contact you regarding your request.

When you submit a Product Interest Form, we collect and process the following data:

• Contact information

  • Name

  • Email

  • Phone Number

All efforts are made to only collect mandatory data, which are absolutely necessary to answer your request.

Purposes:

In general, we collect and process your data to enable us to respond to your request.

Legal basis:

By filling out the product interest form, you consent to Ottobock saving and using your personal data. You also consent to Ottobock using this information to contact you via telephone or email to respond to your request.

Storage periods or criteria for determination

If you submit a product interest request, we shall process your data for the duration of the handling of your request and, if applicable shall be maintained in accordance with the state and federal laws applicable to medical record retention for orthotic and prosthetic providers.

Online Contact Form

You can contact us through our website.

In case you contact us, we process the following categories of data:

• Contact information

  • First name

  • Last name

  • Email address

  • Phone

Purposes:

Ensuring that your inquiry is processed quickly in accordance with Ottobock's quality standards. This includes record, allocation and processing of the inquiry by the relevant company departments.

Legal basis:

You provide your consent for data processing when you fill out the contact us form.

Storage periods or criteria for determination:

In case you send us a contact request, we will store this data for the duration of processing your request. Further storage may be necessary, depending on separate storage obligations with regard to your query.

When, how, and to whom we share information

Ottobock may share your information collected on this website with its subsidiaries and affiliates to process your request.

We do not sell this personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition. If Ottobock sells all or part of one of its product lines or divisions, your information may be transferred to the buyer.

We may also disclose your personal information collected on this website to our financial, insurance, legal, accounting and other advisors that provide professional services to us. We may disclosure this personal information, if applicable, in the event that we are (i) subject to negotiations for the sale of our business or part thereof to a third party, (ii) are sold to a third party or (iii) undergo a re-organization. We may also need to transfer some or all of this personal information to the relevant third party (or its advisors) as part of any due diligence process or for the purpose of analyzing any proposed sale or re-organization. In addition, we may transfer this personal information to a third party, such as a re-organized entity or third-party purchaser, or an acquirer or licensee of an existing marketed product or investigational unapproved compound or asset, to be used for the same purposes as set forth in this Privacy Notice.

There may be times when Ottobock may be legally compelled to release your personal information collected on this website in response to a court order, subpoena, search warrant, law or regulation. Ottobock may also disclose your personal information collected on this website to third parties when needed to: enforce this Privacy Notice and the other rules about your use of this website; protect the rights or property of our customers, the public, Ottobock or others, and to exercise, establish or defend Ottobock’s legal rights; protect someone's health, safety or welfare; comply with laws, regulations, court orders or other legal processes.

To data processors – companies and service providers that Ottobock commissions with the processing of data within the legally stipulated framework. In this case Ottobock remains responsible for the protection of your data. Our data processors are carefully selected, are bound by our instructions and are regularly checked by us. We only commission processors who offer sufficient guarantees that suitable technical and organizational measures are taken in such a way, that processing is carried out in accordance with the requirements of present data protection regulation and guaranteeing the protection of your rights.

To government agencies to which we transfer certain data due to legal obligations.

Information on the use of cookies and other technologies

To ensure that our website works securely and properly and to offer you relevant products and services, we and our service providers use cookies and other technologies on our websites. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you and/or your browser delete them). For example, we may use cookies to remember your personal preferences, such as sections of the website that you visit frequently, your user ID, if applicable, or other settings so you do not have to set them up every time you visits.

We may use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Ottobock website and report on activities and trends. This service may also collect information regarding the use of other websites, Mobile Apps and online resources. You can learn about Google’s practices by going to https://policies.google.com/privacy/google-partners, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout . Certain Services may have additional cookies and we will provide you with additional information in the specific terms, privacy notices and/or consent forms for those services.

Hyperlinks to third party websites

This website may contain links to other Ottobock or non-Ottobock websites. The links are provided to you for your convenience, but Ottobock does not review, control, or monitor the privacy practices of websites operated by others. This Privacy Notice does not apply to other websites, including other Ottobock websites not related to our patient care clinics and/or operated by our North American region. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. We recommend that you review each website's privacy practices and make your own conclusions regarding the adequacy of these practices.

Your Rights

You may have certain rights and choices regarding our processing of your personal data. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right (with certain limitations and exceptions) to:

• Know the categories and/or specific pieces of personal information collected about you, including whether your personal information is disclosed, and with whom your personal information was shared

• Access a copy of the personal information we retain about you

• Request deletion of your personal information

We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains and allow only those individuals or their authorized representatives to exercise rights with respect to that information. If you are an authorized agent making a request on behalf of a consumer, we may require and request additional information to verify that you are authorized to make that request.

We reserve the right to deny your request if we cannot verify your identity. Where we deny your request in whole or in part, we will endeavor to inform you of the denial and provide an explanation of our actions and the reasons for the denial.

If you have an account with Ottobock, we reserve the right to collect, retain, and use your personal information in accordance with the terms of the relationships until such time as the relationship is terminated or expired.

We will not restrict or deny you access to our website because of choices and requests you make in connection with your personal information.

You may exercise any of your rights in relation to your personal information by contacting us using the details provided under the “Data Protection Officer" section.

Changes to this privacy policy

We will revise this privacy notice whenever changes are made to this website or other reasons that require it. You will always find the current version on this website.

State of declaration: February 12, 2024

Further privacy notices

The Children's Online Privacy Protection Act Ottobock cares about protecting the online privacy of children. Absent appropriate consent, we will not intentionally collect any personal information (such as a child's name or e-mail address) from children under the age of 13.

California

The California Consumer Privacy Act, as amended by the California Privacy Rights Act, provides California residents with the following rights, subject to certain restrictions:

• Right to access. A consumer has the right to access the information or categories of information collected about a consumer, the information or categories of information shared with third parties, or the specific third parties or categories of third parties to which the information was shared; or, some combination of similar information.

• Right to correct. A consumer has the right to request that incorrect or outdated personal information be corrected but not deleted.

• Right to delete. A consumer has the right to request deletion of personal information about the consumer under certain conditions.

• Right to opt out of certain processing. A consumer has the right to restrict a business’s ability to process personal information about the consumer.

• Right to portability. A consumer has the right to request personal information about the consumer be disclosed in a common file format.

• Right to opt-out of the sale of personal information.A consumer has the right to opt out of the sale of personal information about the consumer to third parties. Ottobock does not sell personal information to third parties, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

• Right against automated decision making- A prohibition against a business making decisions about a consumer based solely on an automated process without human input.

Colorado

The Colorado Privacy Act provides Colorado residents with the following rights, subject to certain restrictions: 

• Right to access. A consumer has the right to access the information or categories of information collected about a consumer, the information or categories of information shared with third parties, or the specific third parties or categories of third parties to which the information was shared; or, some combination of similar information.

• Right to correct.A consumer has the right to request that incorrect or outdated personal information be corrected but not deleted.

• Right to deletion. A consumer has the right to request deletion of personal information about the consumer under certain conditions.

• Right to opt out of certain processing. A consumer has the right to opt out of the processing of personal data concerning the consumer. 

• Right to data portability. A consumer has the right to request personal information about the consumer be disclosed in a common file format.

• Right to opt-out of the sale of personal information. A consumer has the right to opt out of the sale of personal information about the consumer to third parties. Ottobock does not sell personal information to third parties, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

• Right to opt-in for sensitive data processing. A consumer has the right to opt in before a business can process their sensitive data.

• Automated decision making - A prohibition against a business making certain decisions about a consumer based solely on an automated process without human input.

Connecticut

The Connecticut Data Privacy Act provides Connecticut residents with the following rights, subject to certain restrictions:

• Right to access. A consumer has the right to access the information or categories of information collected about a consumer, the information or categories of information shared with third parties, or the specific third parties or categories of third parties to which the information was shared; or, some combination of similar information.

• Right to correct. A consumer has the right to request that incorrect or outdated personal information be corrected but not deleted.

• Right to deletion. A consumer has the right to request deletion of personal information about the consumer under certain conditions.

• Right to opt out of certain processing. A consumer has the right to restrict a business’s ability to process personal information about the consumer.

• Right to portability. A consumer has the right to request personal information about the consumer be disclosed in a common file format.

• Right to opt-out of the sale of personal information. A consumer has the right to opt out of the sale of personal information about the consumer to third parties. Ottobock does not sell personal information to third parties, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

• Right to opt in for sensitive data processing. A consumer has the right to opt in before a business can process their sensitive data.

• Right against automated decision making. A prohibition against a business making certain decisions about a consumer based solely on an automated process without human input.

Virginia

The Consumer Data Protection Act provides Virginia residents with the following rights, subject to certain restrictions: 

• Right to access. A consumer has the right to access the information or categories of information collected about a consumer, the information or categories of information shared with third parties, or the specific third parties or categories of third parties to which the information was shared; or, some combination of similar information.

• Right to correct. A consumer has the right to request that incorrect or outdated personal information be corrected but not deleted.

• Right to deletion. A consumer has the right to request deletion of personal information about the consumer under certain conditions.

• Right to opt out of certain processing. A consumer has the right to restrict a business’s ability to process personal information about the consumer.

• Right to portability. A consumer has the right to request personal information about the consumer be disclosed in a common file format.

• Right to opt-out of the sale of personal information. A consumer has the right to opt out of the sale of personal information about the consumer to third parties. Ottobock does not sell personal information to third parties, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

• Right to opt-in for sensitive data processing. A consumer has the right to opt in before a business can process their sensitive data.

• Right against automated decision making. A prohibition against a business making certain decisions about a consumer based solely on an automated process without human input.